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Site policies


Accessibility

The Texas Commission on Fire Protection is committed to making its website accessible to all users. We have included several features designed to improve accessibility for users with disabilities. Some of these features are described below.

  • The agency is converting its website to HTML 5 for presentation on a variety of devices.
  • To speed up download times, this website uses very few graphics. Images that are not merely decorative contain 'alt tags' with descriptions of the image.
  • A 'skip to' link visible to screen readers appears at the top of every page to provide users with a method for bypassing the navigation menus and go directly to the main content.
  • To improve the accessibility of the website we test major redesigns with several browsers, including but not limited to Firefox, Safari, Chrome and Internet Explorer.
  • Major reports and other special publications are generally available Adobe's Portable Document Format (PDF). Links to the Acrobat Reader are provided.
  • The commission is committed to making its website compliant with WCAG 2.0.

If you use assistive technology and the format of any material on this website interfere with your ability to access the information, please use the contact the agency's Accessibility Coordinator at info@tcfp.texas.gov or (512) 936-3838. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.

For more information on State of Texas accessibility policies and initiatives, please visit the Governor's Committee on People with Disabilities website.

Privacy and security

The following discloses the information gathering and dissemination practices for this website.

This site does not use persistent "cookies" to gather information about customers. The FIDO system and some applications on the public site use "session cookies" to track and maintain information in customer sessions. These cookies persist only while the customer is connected to specific applications.

This site does not collect IP addresses, browser types or other related information.

This site contains links to other sites. The commission is not responsible for the privacy practices or the content of linked web sites.

This site uses forms for customers to request information and services. On its forms, the commission requests contact information (including items such as e-mail address, mailing address, and phone number). Contact information from these forms is used to send requested information to customers. Contact information is also used to get in touch with the customer when necessary. Information gathered via these forms is not shared with third parties, but it is maintained in accordance with Texas records retention laws and may be subject to disclosure to third parties under the Texas Public Information Act.

If you send the commission an e-mail message with a question or comment that contains personally identifying information, or fill out a form that requests this information, the commission will only use the personally identifiable information to respond to your request. The commission may redirect your message to another government agency or person who is in a better position to answer your question.

If you have any questions about this privacy statement, the practices of this site or your dealings with this web site, please contact:

Texas Commission on Fire Protection
PO Box 2286
Austin, TX 78768-2286

Phone: (512) 936-3838
Fax: (512) 936-3808
E-mail: info@tcfp.texas.gov

In addition to the guidelines in the State Website Linking and Privacy Policy , this section outlines the criteria and requirements that external web sites must meet to have a link from the Texas Commission on Fire Protection's website. It also details how links are accepted and removed from the Texas Commission on Fire Protection's website.

Criteria

The fundamental purpose of the the Texas Commission on Fire Protection is to inform citizens and users regarding government services and to perform government functions. The Texas Commission on Fire Protection accepts link requests made by federal, state, and local governments that provide information and services that benefit Texas citizens and businesses. At its discretion, the Texas Commission on Fire Protection may link to non-governmental web sites that contain information and/or services that further the purpose of the Texas Commission on Fire Protection.

Every link request must undergo review to determine its relevance and appropriateness to the Texas Commission on Fire Protection's mission of providing access to government services. Links are approved for the Texas Commission on Fire Protection based on the following criteria:

  • The external web site corresponds with the Texas Commission on Fire Protection website's design and mission of single point of access to government information and services that is private, secure, convenient, efficient, customer service-oriented and accessible.
  • The site's content is appropriate with respect to the the Texas Commission on Fire Protection mission and is not a:
    • Commercial site which charges a fee for products or services online (notices of the availability of publications by government entities that charge for the publications or notices of government sponsored conferences that charge a registration fee are not commercial sites and may be considered for linking);
    • Site that exhibits hate, bias, discrimination, pornography; libelous or otherwise defamatory content;
    • Site belonging to or supporting a political affiliation; or
    • Site which furthers the agenda of a political organization or candidate running for office.
  • The Texas Commission on Fire Protection reserves the right to deny or remove links if it determines that a web site contains misleading or unsubstantiated claims, conflicts with the the Texas Commission on Fire Protection mission, or does not meet one or more of the criteria set forth above or set out below in the Requirements.

Requirements

To give superior customer service to citizens and businesses accessing governmental information and services through the Texas Commission on Fire Protection, we require that external web sites requesting a link on the Texas Commission on Fire Protection website meet the following requirements:

  • The linked site must provide the user with an e-mail address and/or a customer service telephone number on every page of the site, in order for users to contact the site if there are problems with format, accuracy, timeliness, or payment processing.
  • When the user clicks on the external web site link, he/she must have easy access back to the Texas Commission on Fire Protection. One of two options can accomplish this: A link to the Texas Commission on Fire Protection can be established on the external web site's main page; or The "Back" button returns the user to the Texas Commission on Fire Protection.
  • Linked sites must have a privacy and security policy accessible from their home page informing the user of what information is collected, how it is collected, how it is used, and how the user can review and correct the information.
  • Linked sites must comply with accepted standards as provided by the Worldwide Web Consortium to ensure that persons with disabilities may access these sites. Texas state agencies must follow the Texas Administrative Code §206 State Web Sites.

Removal Process

Links from the Texas Commission on Fire Protection will be reviewed regularly and may be removed for the following reasons:

  • The link no longer points to the original information or resource to which it was intended to point;
  • The information pointed to by the link is inaccurate, misleading or otherwise violates the criteria and requirements set forth above in the sections entitled "Criteria" and "Requirements;"
  • Access to the information has become difficult due to non-standard formatting, lengthy download times, or intrusive advertising;
  • The link is permanently unreachable or remains unavailable for a lengthy period, especially if we are unable to contact the site manager about the site's status;
  • The external web site fails to comply with the linking agreement, if any;
  • Customers of the externally linked site excessively burden the the Texas Commission on Fire Protection customer support function.

About the agency

Mission, goals and philosophy

The commission's mission, goals and philosophy.

Compact with Texans

The commission's Compact with Texans describes the commission's services and customer service standards.

Texas fire service organizations

An overview of fire service organizations in Texas.

Social media and links

Links to the Texas Commission on Fire Protection's social media sites and to other fire protection agencies and associations.