Library FAQs

If you do not have a Patron ID:

Send an email with your FIDO PIN to and request a Patron ID. If you do not have a FIDO PIN or you don’t know it, include your first name, last name, phone number, and full address (including zip code) in the email.

If you have a Patron ID (1st time user):

Click on Online Catalog.

Click on the Patron Login button on the navigation bar on the left side of your screen.

Select the Need Password link on the login dialog box and enter the email you used to request your Patron ID.

Once you receive the email with your new password, use it to log in to the catalog. You will be directed to your patron account page. We highly recommend you change your password to something you will remember! To do so, click on the Edit Profile link in the navigation bar.

To browse the catalog, click on the TCFP Online Catalog link in the navigation bar.

If you have a Patron ID (return user):

Log in via the Patron portal.

Find the item(s) you want to borrow and click the Add Hold button.

Once you have finished with your selections, click on Complete in the pop-up tab.

The librarian will check your holds and send them to you via US Mail.

No, but you will need to pay return shipping costs if you return them via US Mail or a private delivery service (UPS, FedEx, etc.). We cover the cost of shipping them to you.

If you are sending back via US Postal Service:

TCFP Library
PO Box 2286
Austin, TX 78768-2286

If you are shipping FedEx, UPS, DHL, or any other private delivery service:

1701 North Congress Ave.
Suite 1-105
Austin, TX 78701

We are available to assist you with any fire- or emergency-related research you might have. Please contact the librarian for assistance in finding answers and resources.


Phone: 512-936-3833