Texas Commission on Fire Protection

If you are experiencing difficulty logging in to your FIDO account, and are using Internet Explorer, it may be due to your browser being out of date. Please update your settings by following these steps on your computer:

• Go to your Start menu
• select Control Panel
• Select Internet Options
• In the General tab, select Settings in the Browsing History section
• Select the Every time I visit webpage button
• Click OK and exit out
• Close all instances of your browser
• Re-open your browser and try accessing FIDO again.

Please submit all 2017 injury reports by April 30 to have your department's data included in the official report to the commission. All reports of "No Injuries" should also be submitted by this date.

For general information about injury reports, please refer to the injury reporting program page. If you have additional questions or concerns about reporting 2017 injuries, please call 512-936-3833 or email info@tcfp.texas.gov.

NOTE: Injury reports will still be accepted after the deadline, but will not be included in the 2017 Injury Report.

The Texas Commission on Fire Protection wants your input! Please take our brief customer service survey to let us know how we are doing. This survey will take approximately 10-15 minutes to complete.

Commission personnel are working this week to complete the critical programming for a replacement interface for FIDO. We expect to launch the replacement on Tuesday, February 20th.

The new interface will look and function differently, and most importantly should correct the problems encountered with the version introduced in January. The interface should have the basic functions and features needed for most situations, with additional refinements and functionalities being added in the weeks following launch.

Thank you again for your continued patience.

The Texas Commission on Fire Protection is seeking qualified applicants for the hazardous materials ad hoc curriculum committee to assist in updating all the hazmat certifications currently offered: Awareness, Operations, Technician, and Incident Commander. Please download and submit the application for committee membership via e-mail to Grace Wilson or via fax: (512) 936-3808. Applications will be accepted through Sunday, April 1, 2018.

The agency continues to encounter a number of challenges following the launch of the new FIDO system earlier this month, with most of the problems occurring in the department and training facility management modules. Our IT personnel are working tirelessly to find and fix the bugs - and they will find and fix them . . . it just takes time.

On a positive note, individuals throughout the state are applying and paying for certifications and IFSAC seals via the new online portal in their FIDO accounts. This feature drastically reduces the time between application and issuance of fire protection credentials, from weeks to a few days at most. Hundreds of credentials have already been issued, and the pace is picking up as more personnel become aware of the new feature.

We appreciate your continued patience as we work to bring the new FIDO up to full speed, and of course we will do our best to minimize disruptions to your operations during the process.

The Texas Commission on Fire Protection is putting final touches on a new FIDO system, with plans to launch in early January 2018.

FIDO will have a whole new look, with greatly expanded capabilities for the user. The system will allow the individual or department administrator to manage online transactions such as:

• Applying for certifications, IFSAC seals, and exams.
• Making payments.
• Viewing and printing invoices and receipts.
• Taking an exam. Limited online testing will commence with the launch of the new system. Certain disciplines will be included initially, with others added over time. Approved testing centers will be identified from which the examinee may choose. Additional testing centers will be added as agreements with the centers are finalized.
• Submitting completed professional development courses such as A and B list courses, college courses on a transcript, or required medical training.
• Submitting other important documents such as verification of military status, IFSAC seals from other jurisdictions, or peace officer confirmation.
• Viewing individual records such as certifications and IFSAC seals held, work history and years of service, scheduled exams and exam results, and other information.